OUR MISSION, VISION, VALUES, OBJECTIVES

ELECTRICA FURNIZARE TRANSILVANIA NORD

We are the most important electricity supplier in the area of Northern Transylvania.

The company was created in August 2007, as a result of the separation of two activities – electricity supply and electricity distribution – into two separate companies.

Electrica Furnizare Transilvania Nord supplies electricity to more than 1.170.000 customers in the districts of Cluj, Bihor, Maramureş, Satu Mare, Sălaj and Bistriţa-Năsăud, supported by an over 100-year experience and tradition in the energetic field.
The customer segemnts are structured as follows:7% economic entities and 93% households

 
MISSION

Our mission is to supply electricity in safety conditions and to offer quality services designed to assure comfort and economic growth to our customers.

VISION

Our vision is to become an important energy supplier (in the top 3 of market share holders), to be competitive on the regional market, to assure a stable and continuous development for all the interest holders (owners, shareholders, employees, customers, local institutions, etc.)

VALUES

Performance:
We are aware of the need to progress continually and to perform on high standards of quality and competition.

Commitment and care towards customers:
We work to offer the best services to our customers.

Involvement:
We act professionally and enthusiastically in order to provide the most appropriate premises for the development of our customers.

Trust:
Developing good relationships with our customers represents a top priority of our company, together with the permanent interest in development.

General objectives

• Increasing customers satisfaction and trust
• Consolidating and positioning the company’s image on the market as a dynamic and professional company, able to adapt to environment changes. Increasing the regional and national market shares.
• Improving the process performance, reducing the operational costs and increasing the profitability.
• Continuous improving of the integrated quality-environment-SSO management system