Info call - 929*
Our call centre supports its customers with large availability and specialized staff in offering the right solutions and the best information regarding electricity problems.
You can report faults and interruptions in electricity supply:
- Directed to those who are interested;
- With taking over in Call Center: both intimation and complaints regarding energy supply and power distribution activity;
You can find out the following types of information directly from operators or listening to recorded general information:
- How to obtain permits and site connection;
- Documents required to complete / terminate electricity supply;
- The pricing and conditions that may change the tariff;
- Tariffs in force;
- Invoice payment arrangements;
- Penalties and consequences for nonpayment (current legislation);
- Radio-Tv Fee and categories of household and business customer exempted from payment;
- Work program with the public;
- Customer centres and Pay- desk programs and addresses;
- Usefull phone numbers
Personalized Information:
- Electricity invoice (invoice account, comments on invoice calculation, issuing date, the index till the invoice was issued, issuance/due date, included taxes, outstanding invoice, achieved payments);
- Customer site status (non-payment interruptions, canceled or suspended contract, electricity disconnection/reconnection)
- Measuring equipment (meter replacement date, type and technical characteristics of meter, seals series).
* the call cost - county prefix+ 929 is normal rate in Romtelecom network
